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Maintenance Request

Prior to submitting a maintenance request, please browse through our list of common maintenance problems. By following these simple solutions, you may be able to resolve your issue quickly, without the need of our maintenance professional. Please feel free give us a call at our office with any questions.

If you don’t find your maintenance problem on our list or performed the recommend fix and found that it did not solve your problem, please proceed to our Online Maintenance Request link at the the bottom of the page.


For Health & Safety, Fire, Ambulance
Emergencies, Dial 911

Gas Leaks or Power Outages,
Contact PG&E at 1.800.743.5000

To Report a Water Emergency,
Contact EBMUD at 1.866.403.2683


(That absolutely CANNOT wait
until the next business day.)

Contact your Professional Property
Management 510.758.5636

After Hours Lock Out Key Service is Not Available.
Please feel free to call LockSmith at your expense.

Problem Solution
Smoke detector and or Carbon Dioxide detector is beeping Install a new fresh battery.
No Electricity or Gas Service Contact PG&E at 1.800.743.5000 to determine if there are any outages in the area.
Low water pressure at the faucet Or Shower Head The aerator may be clogged. Twist off the end of the aerator (the tip of the faucet where the water comes out), clean it or tap it gently to remove particles and reinstall by screwing it back.
Drain clogged Hair and debris can often be removed from the drain stopper. The drain stopper piece can be removed and reinstalled quite easily. Use plunger to clear drain. DO NOT USE LIQUID PLUMBER
Light fixture not working Replace the bulb. Locate and check the breaker box to see if a breaker is tripped. Reset the breaker.
Electrical outlet not working Locate and check the breaker box to see if a breaker is tripped. Make sure you do not have too much load on any circuit. Example (space heater and hair dryer) If the problem is an outlet located at the kitchen or bath, check the GFCI reset switch.
Toilet back up Please put only organic products down the toilet. Purchase a plunger and use accordingly.
Toilet keeps running Try jiggling the handle. Open the tank lid and see if the chain or flapper is stuck in the open position. Adjust to close.
Garbage disposal Turn switch off. There is a reset button on the bottom of the disposer and a place to insert an Allen Wrench to turn manually.
Heater not working Check for the Battery in the thermostat. Check the pilot light. If it is not lit or it is the first use of the season call PG&E at 1.800.743.5000 for a free Safety Inspection.
Ants & Other Insects Ant and other Insect infestation is predominantly a resident’s responsibility to resolve. Keep areas clean and dry. Install ant/insect traps in locations where pests are present. If the problem, persists please submit a request.
Dryer taking too long to dry the clothes Clean the lint trap before and after each use.
Lost Keys Replacement keys can be obtained from the management office during business hours. If keys are lost during off hours, you may try calling your resident manager, or call and pay for a locksmith of your choice.
Key Is Hard To Turn in Lock Add a small amount of oil on to the key or in the lock. WD-40 or Cooking oil will work.
Light gas smell at kitchen Pilot lights may be out on the stove. Relight pilot.
Heavy gas smell Locate gas shut off valve and turn off. Open all the windows to air out the apartment. Call PGE Immediately for an emergency repair. Please also contact our office to let us know.
Refrigerator not cooling properly Over filling the freezer often causes this problem. Remove some items from the freezer and check control settings.
Dishwasher not cleaning dishes well It is possible that the hot water is not getting to the Dishwasher quick enough. So, run the hot water at the kitchen faucet for one minute before starting the dishwasher
Foam Bubbling from the Dishwasher Often times this occurs because a resident doesn’t use the proper dishwashing detergent. Try running the dishwasher a few time to see if it goes away.
Hardware Loose Use screw driver to tighten loose screws, the proper wrench to tighten loose bolts.
Browning or Dying Lawn / Plants Check your Automatic Sprinkler System and make sure it is turned to the ON position and Plugged in. If your property does not have the convenience of automatic sprinkler system, please be sure the lawn and plants are watered as needed.

Please login to your tenant portal to submit a maintenance request. If you have not activated your portal, you can get started below.